Customer Service - Let It Rain Apparel
We do Embroidery, screen printing, banners, promotional items
Embroidery, screen printing, banners, promotional items
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Customer Service

FREE ground shipping is for continental US only through FedEx ground service. Customers wanting priority shipping will be charged for those services. Let it Rain Apparel is not responsible for transit shipping time or any delays. If you have a project that is time critical, please allow extra time for delivery.

 

Returns & Replacements

Let it Rain Apparel is dedicated to maintaining customer satisfaction to the maximum possible standards. Should there be an error on our part*, we will make the necessary adjustments and reship replacement items. We typically include extra shirts with each order. If the items in question are fewer than 6 pieces, we will issue in-house credit for those items on your account. If the items received are materially different from those ordered and approved (i.e. you ordered a blue ladies tank top and received a man’s red tee shirt), we will reship replacement items at no additional cost to the customer.

 

*Errors on our part refer to any change we make that is not authorized or approved by the customer. It can also refer to any item with a hole, rip, or tear. Any mistakes or quality reproduction issues in spelling or art omission that are present on the approved, submitted client artwork or client-approved proof are not the responsibility of Let it Rain.

 

Refunds are offered as replacement items or in-house credit for future purchase.

 

We have a right to possession of defective merchandise, and it will be our decision as to whether to issue a replacement or credit. Since we provide free shipping on our orders, the customer is responsible for shipping costs associated with the return of merchandise. Return Authorizations are requested via email or by contacting quoteorders@gmail.com before returning merchandise. This authorization must be requested in writing either USPS or email within 3 days of receiving your shipment.

 

In-house credit amounts to be issued shall be solely determined by the original invoice for those goods in question.

 

In all cases, the customer agrees to abide by our terms, conditions, and shipping policy.

 

Cancellation policy:

If production has started or items have been ordered from the mill on a custom order, no cancellation is allowed as it applies to a refund or credit. Any deposit made will not be refunded.

 

Ordering

Here at Let it Rain we make ordering simple; our customers are not just numbers or on-line login email customers.

 

Once you decide to order from Let it Rain, we work with you by email and phone – all the way from start to finish. Artwork can be customer provided (see artwork info) or general information can be given to us for our art department to develop; Fee’s apply for this service.

 

Nothing is printed until all information, i.e. invoices, artwork, is verified and approved. All approvals must be made via email in correspondence to work sent to customer’s. No work is started till all approvals are signed off on by Let It Rain.

 

Privacy and Credit Card Fraud is one of our biggest concerns; we do take extra steps and time to ask questions that only the credit card owner will know and possess. If any information does not match, credit cards are not processed. This protects the card holder and Let it Rain Apparel; it also goes a long way in helping us to hold our low pricing.

 

Let it Rain does not accept credit cards from issuing banks outside the United States. We do not ship to non-US addresses unless certain criteria are met. We do support our military and do ship to APO or FPO addresses which belong to military units. Orders sent to APO or FPO is shipped via USPS and the customer is responsible for those shipping costs.

 

If Let it Rain receives a credit card for payment and the provided information does not match the issuing banks info, it is turned over to the issuing banks fraud division.

 

Large orders that exceed $5,000 +, may require payment in the form of a wire transfer or certified check. On occasion, this may be required of other types of orders as well. Money orders and cashiers’ checks are also accepted.

christal

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